FAQs

What is our return policy?

We, at JoCephus Originals, stand by our garments 100%. If there is an issue with your garment, we will fix or repair the garment to your liking per the original contract. If measurements are taken in house and you still request alterations, you are then responsible for shipping the garment back to us.

***Once an order is completed, you will have 30 days to make final payment. After 30 days storage fees will be added to your contract. Garments not paid within time frame will be sold WITHOUT notice. You will then need to re-order and your order will be placed in current queue.

What are our payment options?

We accept Cash, Visa, American Express, Discover and certified checks. Personal/Business Checks will be accepted with PRIOR AUTHORIZATION.

*Return Check Fees will apply when applicable.

***We do not offer REFUNDS after an order has been written and deposit made. If you choose to cancel your order, you will be issue in-store credit to be used on an order within the calendar year.

What are our shipping procedures?

All of our items are shipped via FedEx. If final payment is completed after 1:00pm (EST), it will ship out the next day, unless NEXT DAY SHIPPING is requested and paid. Next Day Shipping orders must be paid by 3:00 pm (EST). We are NOT liable for any shipping delays or exceptions due to unforeseen circumstances. Once an item leaves our warehouse, it is controlled by the shipper.

Where are our garments made?

All of our garments are designed and manufactured on-site in Burlington, North Carolina. We have been blessed with the opportunity to have an on-site manufacturing warehouse and design showroom, which is open Monday-Friday from 10am - 5pm.

Don't know what to purchase?

Gift Certificates are available in denominations of $25 - 5000. Must be purchased with cash, card or certified check.

How Do I Place An Order?

To place an order, please call 336-229-9600.

View and download a measurement form and email completed form to gail@jocephusoriginals.com

A 50% deposit is required on all orders with balance due upon completion of garment. Orders are not processed until deposit is satisfied. Delivery dates are approximate.